MY MOROCCAN SPA
POLICIES & PROCEDURES
appointments
Appointments are required for spa services and can be made online or by phone. We do not accept walk-ins at the moment. We recommend that you schedule your appointments in advance. However, feel free to call us at the last minute; in the event we may have an opening due to a cancellation.
To secure your appointment, a credit card number is required at the time of booking. Please arrive 15 minutes prior to your appointment to prepare for your treatment, relax, and enjoy a complimentary cup of tea. Arriving late to your appointment may result in a shortened service or you may have to be rescheduled.
cancellations
Your Spa appointment is reserved exclusively for you, please notify us at least 24 hours prior to your scheduled appointment. You may only be able to change your appointment to a service of equal or greater value once you have passed the 24 hour notice period. Appointments canceled or changed less than 24 hours in advance are subject to a 50% cancellation fee of the scheduled service.
Late arrival may be subject to rescheduling and up to a full charge for the service scheduled . Clients who miss their appointments with no prior notification will be charged in full for the scheduled service.
attire
Come as you are! Robes, slippers and disposable undergarments are provided for your full body service.
prices & services
Prices and services are subject to change without notice. Although we try our best to keep our clients updated on any changes, we encourage all clients to inquire about pricing and available services when scheduling.
gratuity
Although not expected, gratuity is always welcome! Gratuity is not included in the price of service and packages.
personal belongings
We kindly ask that you silence your phones and other electronics. Although your valuables are secure, My Moroccan Spa cannot be responsible for loss or damage of personal items.
gift certificates
A gift certificate must be used by the expiration date. Our gift certificate expires 12 months from the date it was issued, or by the date listed on the gift certificate. A purchased gift certificate may be redeemed for any service or retail purchase ( A raffle gift certificate may only be redeemed for a service). Gift certificate, gift cards or coupons may not be redeemed for cash.
privacy
All of your personal information is secured and encrypted using a cryptographic system to transfer data (SSL). We never share, sell, or give away your information to anyone.